kdebello
Well-Known Member
Since I seem to only post about house problems, bitcoin and car buying, I told myself I am going to ride more and actually have bike related stuff to talk about. This one though, really pissed me off and got both my wife and daughter upset. Long story but I need to vent.
My youngest daughter needs to have a gum graft done. We had a recommendation from her dentist, but ended up going with someone in Warren who takes our insurance. 3:30 appointment yesterday. Wife and daughter got there about 3:20. Kid is extremely nervous. I called her on the way there, tried to be encouraging, told her to be brave, etc. My wife was going to give me updates, but for the next hour or so just sends texts saying they haven't been taken in yet. At 5:25pm, she calls me hysterical, saying they were kicked out of the place and the Dr. wouldn't do the procedure.
Now, my wife is very quiet, isn't the least bit demanding and has a history of not speaking up for fear of causing any trouble. While I'm trying to calm her down, I'm thinking what could have happened?
She was told the delay was from the previous surgery. Understandable. When she got into the room, she told the Dr and the assistant that our daughter is typically very nervous, and she's gotten more anxious with the long wait. With that, the Dr takes off his gloves and barks that we'll put this off for another day. My wife said that would be worse and it would be best to continue. He starts in with a big attitude. He asks my wife how old my daughter is, she tells my daughter to tell the Dr. He then says, "Now, this is a MOM question. Who is her dentist?" Then he asks if any orthodonture work has been done. She tells him about braces, pallet expander. He then askes who the orhtodontist is. Our kids dentist is also the orthodontist. He barks again saying "I said ORTHODONTIST, not DENTIST" He wouldn't believe it was the same person and made a comment that if they do both, they probably don't do either very well. She said he was agitated, seemed in a rush and was not someone who was going to make a nervous kid more relaxed.
At this point my wife is getting upset, but didn't say anything else. The Dr then takes off his gloves and tell her he's "not working on this kid" and "you need to leave". He walk out. My wife asks the assistant what she did wrong or if she said anything wrong and the assistant shook her head and said no, she did nothing wrong. They just stood there for a minute, not really getting what just happened.
My wife went out to the front desk and asked for the dental records from the previous appt and consult. The Dr comes out and yells at her to leave or he'll call the cops. My wife finally speaks up and tells him he shouldn't treat people this way and she'll make sure to never send anyone there. Then he says if she puts anything on social media trashing him, he'll make sure he calls every oral surgeon in the area to make sure no one works on "that kid".
Now, I wasn't there, but I know my wife. She is very timid, quiet. There is no way she would provoke this. She swears what I typed above is all that happened. All of this was just a couple of minutes into walking in the room. Even if she did say something, there is no way a "professional" should treat a patient like this, threaten to make sure she doesn't get the work she needs and kick them out of the office. Who does this??
My youngest daughter needs to have a gum graft done. We had a recommendation from her dentist, but ended up going with someone in Warren who takes our insurance. 3:30 appointment yesterday. Wife and daughter got there about 3:20. Kid is extremely nervous. I called her on the way there, tried to be encouraging, told her to be brave, etc. My wife was going to give me updates, but for the next hour or so just sends texts saying they haven't been taken in yet. At 5:25pm, she calls me hysterical, saying they were kicked out of the place and the Dr. wouldn't do the procedure.
Now, my wife is very quiet, isn't the least bit demanding and has a history of not speaking up for fear of causing any trouble. While I'm trying to calm her down, I'm thinking what could have happened?
She was told the delay was from the previous surgery. Understandable. When she got into the room, she told the Dr and the assistant that our daughter is typically very nervous, and she's gotten more anxious with the long wait. With that, the Dr takes off his gloves and barks that we'll put this off for another day. My wife said that would be worse and it would be best to continue. He starts in with a big attitude. He asks my wife how old my daughter is, she tells my daughter to tell the Dr. He then says, "Now, this is a MOM question. Who is her dentist?" Then he asks if any orthodonture work has been done. She tells him about braces, pallet expander. He then askes who the orhtodontist is. Our kids dentist is also the orthodontist. He barks again saying "I said ORTHODONTIST, not DENTIST" He wouldn't believe it was the same person and made a comment that if they do both, they probably don't do either very well. She said he was agitated, seemed in a rush and was not someone who was going to make a nervous kid more relaxed.
At this point my wife is getting upset, but didn't say anything else. The Dr then takes off his gloves and tell her he's "not working on this kid" and "you need to leave". He walk out. My wife asks the assistant what she did wrong or if she said anything wrong and the assistant shook her head and said no, she did nothing wrong. They just stood there for a minute, not really getting what just happened.
My wife went out to the front desk and asked for the dental records from the previous appt and consult. The Dr comes out and yells at her to leave or he'll call the cops. My wife finally speaks up and tells him he shouldn't treat people this way and she'll make sure to never send anyone there. Then he says if she puts anything on social media trashing him, he'll make sure he calls every oral surgeon in the area to make sure no one works on "that kid".
Now, I wasn't there, but I know my wife. She is very timid, quiet. There is no way she would provoke this. She swears what I typed above is all that happened. All of this was just a couple of minutes into walking in the room. Even if she did say something, there is no way a "professional" should treat a patient like this, threaten to make sure she doesn't get the work she needs and kick them out of the office. Who does this??
