Just to put things in perspective....
Young accounting employee, after going back and forth within the IT department looking for who knows what, finally comes to my office and..
GenXZ: eh, my phone doesn't work...
Me:I'm assuming the Company phone, yes?
GenXZ: eh, I guess, I was was using mine before and it worked.
Me: Ah, Ok. Whatever. What happens to be the problem?
GenXZ: I can't get in...
Me: in what, the phone, your e-mail, Teams ? Can you be a little bit more specific? You get an error message and it says what?
GenXZ: eh, mail...
Me: what happens when you log in? Do you get an error message? Also, what is your username so I can check if it is blocked?
GenXZ: username?
Me: yes, what is your username, the one you use to log in to your devices, you know windows on your PC, your e-mail etc.
GenXZ: I don't know.
Me: it's you name dot lastname etc.
and on and on and on....
So be patient with your IT as they probably have to deal with someone like this every day.
In my case on top of my job I have to entertain help desk duties since I'm told we can't afford extra headcount to deal with it, which means I can no longer do my job properly and on new projects because calls like the one above everyday from both the office and 50+ stores across the US.