I have had limited experience with Halters but I have to say those experiences have been great. My first exposure to them was back in 2008 when my friend bought his Trek. They even upgraded his tires upon purchase.
Fastforward to 2010, I had to rebuild my Recon SL and I was going back and forth with Jason but when I came to the shop, he was not around but Chris was. I got the parts and seals (they gave everything to me for free). Chris said I could pay 20 bux if I wanted but he would feel bad about it. Then I inquired about the shock oils. I needed two different ones. He said he does not anything for sale (that was required for my rebuild), but he went in the back and came back with the two bottles of oils and said here, use what you want and bring it back. I stood there like a moron cause I could not get over the awesome service. I promised to bring it back in two days and I did.
These guys are great as well. Love the huge selection they have and also the customer service.
PS: I am not sold on the 29er yet fellas 😛