Video on Thule T2 falure.

I have one and used it heavily last season but I never noticed any movement in any parts... You have to use right tools to put this thing together.
 
Read Thule's response....


Response from Thule:

We have heard of a few instances regarding the issues that have been described with the T2. Our quality testing team has been unable to replicate this scenario in our lab or on our road tests. As always, this testing is carried out with correctly assembled and installed products. Thule is committed to making products which have the highest safety and quality. Even though we were unable to duplicate the problem, as a precaution, we started installing a bolt on the underside of the T2 last year. This bolt helps to keep the T2 trays on the rack even if the tray bolts were not secured correctly during the installation.

The Thule T2 uses a similar 4-bolt design as a bicycle stem. As with a stem, each of the four bolts needs to be tightened down evenly with a tool that can provide adequate torque. Although we have not yet inspected this rack first hand, the tool used in the video appears to be a common multi-tool which is good to use for emergencies, but doesn’t provide enough leverage to fully tighten the lock-tight coated bolts on a T2.

We have been in contact with Tim to learn more about his experience with this rack. Repeated efforts by Thule to obtain a police report, make contact with witnesses or potentially injured individuals, gather any insurance claims or obtain the name of the trucking company that hit his bike have not been successful. Finally, our quality department has not received his T2 which is a must have for our internal analysis. Until we receive this information and rack we cannot determine what happened.

As with all Thule products, the T2 comes with a lifetime warranty and we stand behind the product 100%. If anyone has an issue with any of our products, they can call our customer service 800-238-2388. As soon as we do receive the rack in question back and figure out the cause for the failure we will let you and your readers know.

Thanks for the response, Karl. We’ll post more info on this as we get it.
 
RonC said:
Just checked mine out it does not move at all. Hmmmm:hmmm:
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Mine either...but if ya' wanna' be safe, do what Thule did...drill a hole and put a bolt in there, so if it does do that, it won't come off the end.
 
If anybody is really concerned with the back tray coming off. Drill a hole all the way through go to Home Depot get a lock nut and a bolt the propper length and it will never happen. I keep my T2 on my truck year round and never had that problem over the last two years.
 
I've had mine for over 3 years never had an issue with mine!! I also use it for a DH bike which is 3 times heavier than most XC bikes... I stand behind Thule 100% they make a damn good product...
 
JSG61169 said:
I've had mine for over 3 years never had an issue with mine!! I also use it for a DH bike which is 3 times heavier than most XC bikes... I stand behind Thule 100% they make a damn good product...
Click to expand...

Could have been an issue with their tolerance stack -- the square tubing could have been the smallest possible dimension and the rack clamp could have been made to the maximum hole dimension.

Simple fix -- add a thru bolt to the aft end of the square tubing.
 
This is so funny to me. If you do not have the ability to acquire the proper torque for installation, then what are you doing putting the T2 together in the first place? I understand that you do not have to be that mechanically inclined to put a hitch rack together, but some people don't seem to understand that they are not that mechanically inclined. I see it all the time.
 
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