Verizon. Daughter called about random issue, unrelated to her plan, when the sales person advised her, by the way, you're paying way too much for your outdated service plan. Sold her on a new cheaper plan, saying the rate is guaranteed for 2 years. Sounded good and said ok.
They DID NOT say in they're sales pitch that it was a locked in plan that you can't break. She found out when she moved and went to cancel the plan and got hit with a $900 cancelation fee. That's when they pointed it out on the bottom of a bill.
At no time was she told by the sales rep. This is out right fraud, bait and switch, no? Legal options? Small claims?